✎Return Policy (in Taiwan)

· In order to enhance the quality of service and simplify the process, after-sales service is as follows:

– Common Product : Only provide “RETURN” no exchange, pierced earrings would not be returned or exchanged because of hygiene consideration.

– Defective Products : Refundable and exchangeable.

– Products purchase from Korea or other country, special sale and clearance sale : Non-returnable except for defects.

· Consumers in Taiwan have the cooling-off period (within seven days from the day after signing). If you need to return or exchange your product, please contact customer service, and then send the return package as below :

– Contact customer service : LINE ， E-mail  (IG，FB miss the message easily, so we don’t respond the order problems)

– Tell us your name, the order number, the product number you want to return, and the reason for the return.

– Customer service would provide the time of receipt, contact information and address to send it back.

– You could send it by post office or convenience stores (7-11/Family Mart/Hi-Life). Postage will be paid by you.

– Please check all items after opening the package, each order could only return for one time, and it could not be returned after expiration.

– Refunds would be processed within seven working days when we get the package and make sure the product is correct.

· The cooling-off period is not a trial. Please keep the goods intact with returning card, paper cards, zipper bags, free gifts … etc. Lost or not attached could charge some  additional fees . 

– Reusable package like paper cards, zipper bags… etc. cost NT.20.

– Free gift cost different value.

· Try to send it back in the original box, or use a sturdy packaging to avoid damage during the shipping process.

· The order amount may change

– If the order amount after the return does not reach free shipping event, the shipping fee will be charged and deducted from the refund amount. (NT.70 for convenience store / NT.80 for postal service)

– The refund does not include the shipping fee when you buy.

– Returns may lose the discount, and the price would be changed accordingly.

· Any of the following cases will not be accepted for return. Please understand.

– More than seven-day cooling-off period. 

– Return are not complete ( including paper cards, zipper bags, free gift … etc. )

– The product is damaged because of poor packaging.

– Products purchase from Korea or other country, special sale and clearance sale : Non-returnable except for defects.

– Pierced earrings would not be returned or exchanged because of hygiene consideration.

✎ Determination of defects

· There is no 100% perfect in production process, and size are measured by hand. The error below 0.5 cm is normal.

· Metal Scratching :

   Due to the manufacturing and shipping process could not avoid friction and stacking, the goods may produce minor scratches, dents and bumps are normal.

· 925 Sterling Silver :

   It is soft and easy to model. We would check it carefully before shipping. Bends that do not affect the wearer and could be restored are not considered defects.

· Color difference

– The physical color, brightness, saturation might be some differences because of the current light and environment.

– Various screen monitors and personal understanding may lead to different color recognition. Please take the received product as the standard!

The above is not defective range. Please read carefully before placing an order.

✎ How to return and time

· Credit Card : The original card will be refunded and it might take 14-21 days, please contact your credit card bank for refund progress.

· ATM、Code Payment : Please give us your “Bank, Bank code, Bank account” when you apply return. ( It would cost NT.15 transaction fee if you are not SinoPac Bank accounts)

· Refunds would be processed every Friday, and would be postponed to the next Monday in case of national holidays.

· Refunds would be processed within seven working days when we get the package and make sure the product is correct.

Multiple returns and cancels would cause system automatically limits your purchase privileges.

Perhaps a physical store is more suitable for your needs.

Please cherish the ordering resources with us to avoid upset for both of us.

The above is limited to Taiwan only, overseas orders should be referred to Foreign Members Service.

Thank you for reading ~ Here provide you the NT.50 coupon ( thanku111 ). Please make sure to join the membership before use. (each member can only use once )

多次拒收及取消訂單者，系統將會自動限制您的購買權限。

也許實體店舖更符合您的需求，請與我們共同珍惜寶貴的訂購資源，避免造成雙方的困擾與不愉快。

感謝您閱讀到最後~在此提供無使用限制的50元優惠卷給您(小寫thankful111)，使用前請務必加入會員，每個會員限用一次。

Multiple returns and cancels would cause system automatically limits your purchase privileges.

Perhaps a physical store is more suitable for your needs.

Please cherish the ordering resources with us to avoid upset for both of us.

Thank you for reading ~ Here provide you the NT.50 coupon ( thankful111 ). Please make sure to join the membership before use. (each member can only use once )

保養方式  Storage Method

• 環境

避免接觸: 

– 汗水、空氣、場所(溫泉/泳池…等等)

– 化學品(香水/化妝品/清潔劑…等等)

→ 飾品接觸後，容易因此氧化變色，請注意存放和保養。無須戴時，放入夾鏈袋密封保存，可以減緩氧化的速度。

• 材質

→ 925純銀質地較軟，開口戒可稍微調整尺寸與塑形，耳針則須避免外力碰撞。

→ 合金的氧化速度，會隨著鍍層厚度、配戴習慣而影響。氧化後便無法恢復原狀，因此配戴後請簡單清洗風乾，盡快放入夾鏈袋。

• 拭銀布

– 僅適用於 白金色與銀色 的純銀飾品，玫瑰金與K金不得使用，避免將保色層刮壞，建議簡單清潔後，直接夾鏈袋保存即可。

– 使用後會漸漸變黑、清潔效果下降，屬正常現象，請更換新布使用。下水清洗會使藥水失效，失去拭銀效果。

• Environment

Avoiding to contact : 

– Sweat, air, specific places (hot springs/pools… etc.)

– Chemicals (perfumes/cosmetics/cleaners…etc.)

→ After contact with the accessories, they will be easily oxidized, so please storage and maintenance them carefully. When you are not wearing it, put it in a zipper bag to slow down the oxidation.

• Materials

→ Sterling silver (925) is soft. The opening ring can be adjusted slightly for size and shape, while the earrings must avoid bending due to collision.

→ The oxidation of the alloy will be affected by the thickness of the plating and wearing habits. After oxidation, it cannot be restored, so please wash and dry it after wearing, and put it into the zipper bag as soon as possible.

• Silver Polishing Cloth

– Only use on sterling silver in white gold and silver. Rose gold and yellow gold should not be used to avoid scratching the colored plating, you could simply clean it after wearing and store it in a zipper bag.

– Silver polishing cloth is normal to become darker after use while the cleaning effect decreases. Washing it will just lose the effect of silver swabbing. Please replace a new one.

✎每筆訂單會有以下內容物:

紙盒、謝卡、退貨卡、商品、購買銀飾贈試銀布

✎可加購:

品牌飾品PU袋 ＄NT. 50

提袋 ＄NT. 50

✎Each order will have the following items:

Paper box, thank you card, return card, product, free silver test cloth with purchase of silver jewelry

✎Can be added:

Accessories PU Bag ＄NT. 50

Paper Carry Bag ＄NT. 50

歡迎加購

You could add more as a gift!

Jion our LINE member

to get the lastest events and product news!

Scan “QR code” or add “@334mqkfz”  to find us ↓

隱私權政策  Privacy-policy

非常歡迎您光臨「AC23.5°」（以下簡稱本網站），為了讓您能夠安心的使用本網站的各項服務與資訊，特此向您說明本網站的隱私權保護政策，以保障您的權益，請您詳閱下列內容：

一、隱私權保護政策的適用範圍

隱私權保護政策內容，包括本網站如何處理在您使用網站服務時收集到的個人識別資料。隱私權保護政策不適用於本網站以外的相關連結網站，也不適用於非本網站所委託或參與管理的人員。

二、個人資料的蒐集、處理及利用方式

• 當您造訪本網站或使用本網站所提供之功能服務時，我們將視該服務功能性質，請您提供必.    要的個人資料，並在該特定目的範圍內處理及利用您的個人資料；非經您書面同意，本網站不會將個人資料用於其他用途。
• 本網站在您使用服務信箱、問卷調查等互動性功能時，會保留您所提供的姓名、電子郵件地址、聯絡方式及使用時間等。
• 於一般瀏覽時，伺服器會自行記錄相關行徑，包括您使用連線設備的 IP 位址、使用時間、使用的瀏覽器、瀏覽及點選資料記錄等，做為我們增進網站服務的參考依據，此記錄為內部應用，決不對外公佈。
• 為提供精確的服務，我們會將收集的問卷調查內容進行統計與分析，分析結果之統計數據或說明文字呈現，除供內部研究外，我們會視需要公佈統計數據及說明文字，但不涉及特定個人之資料。
• 您可以隨時向我們提出請求，以更正或刪除本網站所蒐集您錯誤或不完整的個人資料。

三、資料之保護

• 本網站主機均設有防火牆、防毒系統等相關的各項資訊安全設備及必要的安全防護措施，加以保護網站及您的個人資料採用嚴格的保護措施，只由經過授權的人員才能接觸您的個人資料，相關處理人員皆簽有保密合約，如有違反保密義務者，將會受到相關的法律處分。
• 如因業務需要有必要委託其他單位提供服務時，本網站亦會嚴格要求其遵守保密義務，並且採取必要檢查程序以確定其將確實遵守。

四、網站對外的相關連結

本網站的網頁提供其他網站的網路連結，您也可經由本網站所提供的連結，點選進入其他網站。但該連結網站不適用本網站的隱私權保護政策，您必須參考該連結網站中的隱私權保護政策。

五、與第三人共用個人資料之政策

本網站絕不會提供、交換、出租或出售任何您的個人資料給其他個人、團體、私人企業或公務機關，但有法律依據或合約義務者，不在此限。
前項但書之情形包括不限於：
• 經由您書面同意。
• 法律明文規定。
• 為免除您生命、身體、自由或財產上之危險。
• 與公務機關或學術研究機構合作，基於公共利益為統計或學術研究而有必要，且資料經過提供者處理或蒐集者依其揭露方式無從識別特定之當事人。
• 當您在網站的行為，違反服務條款或可能損害或妨礙網站與其他使用者權益或導致任何人遭受損害時，經網站管理單位研析揭露您的個人資料是為了辨識、聯絡或採取法律行動所必要者。
• 有利於您的權益。
• 本網站委託廠商協助蒐集、處理或利用您的個人資料時，將對委外廠商或個人善盡監督管理之責。

六、Cookie 之使用

為了提供您最佳的服務，本網站會在您的電腦中放置並取用我們的 Cookie，若您不願接受 Cookie 的寫入，您可在您使用的瀏覽器功能項中設定隱私權等級為高，即可拒絕 Cookie 的寫入，但可能會導致網站某些功能無法正常執行 。

七、隱私權保護政策之修正

本網站隱私權保護政策將因應需求隨時進行修正，修正後的條款將刊登於網站上。

Who We Are

At AC23.5°, we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that AC23.5° is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. 
In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. 
We take your privacy seriously and take measures to provide all visitors and users of AC23.5° with a safe and secure environment.

• · Cookies 
  AC23.5° may set and access AC23.5° cookies on your computer.  Cookies are used to provide our system with the basic information to provide the services you are requesting.  Cookies can be cleared at any time from your internet browser settings. 

• · Google Analytics
  When someone visits AC23.5° we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various parts of the site and interactions with the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website. 

• · Third Parties
  There may be some circumstances where your IP address, geographic location, and other browser related details may be shared with third party companies.  We may share your above mentioned data with following third party companies from time to time.

• · Access to Your Personal Information
  You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer [YOUR FIRST NAME] at [EMAIL ADDRESS] and we will work with you to remove any of your personal data we may have.

• · Changes to Our Privacy Policy
  We may make changes to our Privacy Policy in the future, however, the most current version of the policy will govern our processing of your personal data and will always be available to you.
  If we make a change to this policy that, in our sole discretion, is material, we will notify you by an update or email, where possible. By continuing to access or use our services, you agree to be bound to the terms of our Privacy Policy.